Правила за повелителност

Last updated: June 11, 2026

PetJoy operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). PetJoy is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot be identified or reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmation and other payment data.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, add to your wish list or purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including information you include in communications with us, for example, when you submit an inquiry to customer service.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services , including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, adapting and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for delivery, facilitate returns and exchanges, enable you to post reviews and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages by email, text message or postal mail, and to display online advertisements for products or services on the Services or other websites, including based on products you have previously purchased or added to your cart, and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide secure payment and shopping, detect, investigate, or take action regarding potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and provide our services. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide you with customer service, respond to you quickly, provide you with efficient services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide you with marketing services and to advertise to you. For example, we use Shopify to serve personalized ads with third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of showing you targeted ads and marketing based on your online activity across merchants and websites.
• When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to send you products or through the use of social media widgets or login integrations.
• With our partners or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use or policies, and to protect or assert the Services, our rights, and the rights of our users or others.

Shopify connection

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries other than yours, for the purpose of providing and improving the Services to you. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, as well as with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, you can visit the Shopify User Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal information here Link to Shopify's Privacy Portal .

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on such sites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by the third party. The inclusion of such links does not, in itself, imply endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Services.

Children's data

Услугите не са предназначени за използване от деца и ние съзнателно не събираме никаква лична информация за деца, ненавършили пълнолетие във Вашата юрисдикция. Ако сте родител или настойник на дете, което ни е предоставило личната си информация, можете да се свържете с нас, като използвате посочените по-долу данни за контакт, за да поискате тя да бъде изтрита. Към датата на влизане в сила на тази Политика за поверителност, ние нямаме реални знания дали „споделяме“ или „продаваме“ (както тези термини са дефинирани в приложимото законодателство) лична информация на лица под 16-годишна възраст.

Сигурност и съхранение на Вашата информация

Имайте предвид, че нито една мярка за сигурност не е съвършена или непробиваема и ние можем да гарантираме „перфектна сигурност“. Освен това, всяка информация, която ни изпращате, може да не е защитена по време на пренос. Препоръчваме Ви да не използвате несигурни канали, за да ни съобщавате чувствителна или поверителна информация.

Колко дълго ще съхраняваме Вашата лична информация зависи от различни фактори, като например дали се нуждаем от информацията, за да поддържаме Вашия акаунт, да Ви предоставяме услуги, да спазваме законови задължения, да разрешаваме спорове или да прилагаме други приложими договори и политики.

Вашите права и възможности за избор

В зависимост от това къде живеете, може да имате някои или всички от изброените по-долу права във връзка с Вашата лична информация. Тези права обаче не са абсолютни, могат да се прилагат само при определени обстоятелства и в определени случаи можем да откажем искането Ви, ако това е позволено от закона.

• Право на достъп/информация. Може да имате право да поискате достъп до личната информация, която съхраняваме за Вас.
• Право на изтриване. Може да имате право да поискате да изтрием личната информация, която съхраняваме за Вас.
• Право на поправка. Може да имате право да поискате да коригираме неточна лична информация, която съхраняваме за Вас.
• Право на преносимост. Може да имате право да получите копие от личната информация, която съхраняваме за Вас, и да поискате да я прехвърлим на трета страна, при определени обстоятелства и с определени изключения.
• Управление на предпочитанията за комуникация. Възможно е да Ви изпращаме промоционални имейли и Вие можете да се откажете от получаването им по всяко време, като използвате опцията за отписване, показана в имейлите ни до Вас. Ако се откажете, все още е възможно да Ви изпращаме непромоционални имейли, като например такива относно Вашия акаунт или поръчки, които сте направили.

Можете да упражните всяко от тези права, където е посочено в Услугите, или като се свържете с нас, използвайки предоставените по-долу данни за контакт. За да научите повече за това как Shopify използва Вашата лична информация и всички права, които може да имате, включително права, свързани с данните, обработвани от Shopify, можете да посетите https://privacy.shopify.com/en.

Няма да Ви дискриминираме за упражняването на което и да е от тези права. Може да се наложи да потвърдим самоличността Ви, преди да можем да обработим заявките Ви, както е разрешено или изисквано съгласно приложимото законодателство. В съответствие с приложимите закони, можете да посочите упълномощен представител да отправя искания от Ваше име за упражняване на Вашите права. Преди да приемем подобно искане от представител, ще изискаме представителят да предостави доказателство, че сте го упълномощили да действа от Ваше име, и може да се наложи да потвърдите самоличността си директно при нас. Ще отговорим на Вашето запитване своевременно, както се изисква съгласно приложимото законодателство.

Жалби

Ако имате оплаквания относно начина, по който обработваме личната Ви информация, моля, свържете се с нас, като използвате данните за контакт, предоставени по-долу. В зависимост от това къде живеете, може да имате право да обжалвате нашето решение, като се свържете с нас, използвайки посочените по-долу данни за контакт, или като подадете жалбата си до местния орган за защита на данните. За ЕИЗ можете да намерите списък на отговорните надзорни органи за защита на данните тук.

Международни трансфери

Обърнете внимание, че можем да прехвърляме, съхраняваме и обработваме Вашата лична информация извън страната, в която живеете.

Ако прехвърлим Вашата лична информация извън Европейската икономическа зона или Обединеното кралство, ще разчитаме на признати механизми за прехвърляне, като например Стандартните договорни клаузи на Европейската комисия или еквивалентни договори, издадени от съответния компетентен орган на Обединеното кралство, в зависимост от случая, освен ако прехвърлянето на данни е към държава, за която е установено, че осигурява адекватно ниво на защита.

Промени в настоящата Политика за поверителност

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call, email us at petjoy.store.1@gmail.com or contact us at 1 4th Street, Aldomirovtsi, 2222, BG For the purposes of applicable data protection laws, we are the controller of your personal data.